Making a donation will help The Brain Charity continue to do the amazing work it does on a daily basis.

From advice and information, to practical support and social activities, The Brain Charity helps people with a neurological condition to rebuild their lives and access the support that they need.

Donating couldn’t be simpler. Just click here to donate an amount of your choice today!

Donate by text

Donating by sending a text message is a quick and easy way to give to The Brain Charity right now.  So please give us a hand by texting the code HAND34, followed by the amount you wish to donate, to 70070.

For example: to donate £5, text: HAND34 £5 and send to the number 70070.

JustTextGiving LogoWe will receive every penny of your text donation. You can donate £1, £2, £3, £4, £5 or £10 by text, for any other amount you'll need to give online, in person or by post. Text donations will be added to your pay monthly phone bill or taken off your pay as you go credit. Texts are free to send for Vodafone customers, and won't come out of any inclusive texts. If you’re with another network, they may also charge you for your text at their standard network rate.

Postal Donations

If you prefer to send your donation by post. Please send your cheque or postal order, made payable to 'The Brain Charity', to:

The Brain Charity,
Norton Street,
Liverpool,
England,
L3 8LR.

Regular Giving

Have you got standing orders set for your utility bills, rent or mortgage?
Why not add The Brain Charity to your list and do something amazing each month without even having to remember!

Setting up a standing order of an amount of your choice is a hassle-free way of donating regularly to The Brain Charity. Get in touch with your bank or building society to organise your much-appreciated regular donation today!

You can also set up a direct debit online with Justgiving - simply click here to get started:

Set up a direct debit with JustGiving

Payroll Giving

Payroll Giving is a flexible scheme which allows anyone who pays UK income tax to give regularly and on a tax free basis to the charities and good causes of their choice (that’s us!).  And because the money comes out of your gross pay (before tax is deducted) you pay less for your donation.

Have a look at this chart to get an idea of how much you will pay and how much we will receive:
Your pledge

As a 20% taxpayer
you pay

As a 40% taxpayer
you pay

As a 45% taxpayer
you pay

We receive *
£5 £4 £3 £2.75 £5
£10 £8 £6 £5.50 £10
£50 £40 £30 £27.50 £50

 * If your employer chooses to pay the 25p administration charge


For more information on payroll giving as an individual, take a look here.

If you are an employer and want to find out more, click here.

Ready to sign up? Just click this link.

 

Our Fundraising Promise

The Brain Charity is a UK registered charity, registered charity number: 1114999. Our donors are very important to us, which is why we promise to protect your privacy. We won't contact you without your permission and will never trade your details with other organisations.

FundraisingRegulator RegLogoWe are proud to work with the Fundraising Regulator, the independent regulator of charitable fundraising, and commit to their Fundraising Promise.  This ensures that our fundraising is respectful, open, honest and accountable.

Complaints Procedure

Although we are committed to the highest standards in our fundraising, mistakes can sometimes happen.  If you are ever unhappy with anything we’ve done whilst fundraising, please tell us. We’ll do our very best to investigate your complaint and resolve it swiftly.

If you need to make a complaint, you can contact us in any of these ways:

  • Call us on 0151 298 2999 (Monday to Friday, 9am - 5pm)
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Write to us: Fundraising, The Brain Charity, Norton Street, Liverpool, L3 8LR.

We will acknowledge written complaints within 5 working days, and our fundraising manager will give you a more detailed response (if required) within 15 working days.

If you are unhappy with the way your complaint has been dealt with, please let us know why and what we can do to fix things.  Our Chief Executive Officer (CEO) will then carry out a review and we will let you have an answer within a further 10 working days.

If you are still unhappy with the way your complaint has been dealt with you can write to the Chair of The Board of Trustees at The Brain Charity. The Chair will make sure that your complaint has been looked at independently and that it has been thoroughly investigated.

We are usually able to resolve any concerns, but in the event that you feel our response is unsatisfactory, you may take your complaint directly to the Fundraising Regulator. 

The Brain Charity is committed to learning and improving on the work that we do. All compliments and complaints will be recorded and reviewed on a regular basis. Any patterns or trends will be acted upon and any suggestions for improvement will be fully considered.