The Brain Charity

From all of us at The Brain Charity, Happy Holidays.

We hope you are able to have a peaceful festive season if you are celebrating, and are thinking of everyone who may be finding the Christmas period difficult.

It has been a year of huge change and growth at The Brain Charity. We are wishing our clients, volunteers and supporters all the best for 2023.

Opening hours

The Brain Charity will close at 5pm on December 23^rd.

Our centre will be open from 9am until 5pm on Wednesday, December 28^th, Thursday December 29^th and Friday December 30^th.

During these days, The Brain Food Café will not be open, but a reduced staff team will be available to speak to in the centre.

We will then reopen for 2023 at 9am on Tuesday, January 3^rd.

Need to speak to someone?

The Brain Charity’s office phones and email inboxes will not be monitored regularly on the days the centre is not open.

If you need help from The Brain Charity, please email info@thebraincharity.org.uk or complete the form below, and one of our Info & Advice Officers will pick this up as soon as they can.

Alternatively, you can call our reception on 0151 298 2999 and leave a clear voicemail with your full name and contact number.

During the break, you can also keep up to date with Brain Charity’s news via social media (we’re on Facebook, Twitter, Instagram, LinkedIn, TikTok and YouTube).

Looking to talk to someone?

Phone us

Contact The Brain Charity now

Our friendly Information & Advice Officers are here to help. We endeavour to respond to all enquiries within 10 working days.

0151 298 2999

Email us

Looking to talk to someone?

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Looking forward to next year

We are running lots of activities and events in 2023, including our flagship open day Head Matters this March.

Please check our online events calendar for what is happening, and book by emailing activities@thebraincharity.org.uk or by using the forms on specific activities.

Alternative support

Emergencies

• If you are in an emergency situation, call 999. There is advice on when to call 999 here. 
• If you need urgent medical advice, call NHS 111.

The Walton Centre

• Call 0151 525 3611 for the main reception desk or click here to find more contacts. 

Liverpool City Council

• Call 0151 233 3800 for the Careline for adults and 0151 233 3700 for the Careline for children: both are open 24 hours a day, 7 days a week, including the holiday season.
• Find more information about LCC’s Christmas openings for various services by clicking here.
• Find information on winter food programmes and activities for children and young people in Liverpool here.
• Find information on how to support rough sleepers in Liverpool here, or call 0300 123 2041 24hrs a day.

Wirral Council 

• Wirral Council residents in need of general support should call 0151 666 5050.
• Find more information about emergency financial support with welfare needs here. 
• For Wirral Council Adult Social Care, contact the Central Advice and Duty Team on 0151 514 2222, 8.50am – 5.30pm. Outside of these hours, call the Emergency Duty Team on 0151 677 6557.
• For children at risk, call 0151 606 2008 Monday to Friday, 9am – 5pm or outside of these hours call 0151 677 6557.
• Click here for more emergency contacts for Wirral Council.

Knowsley Council

• For adults at risk, call 0151 443 2600 24 hours a day.
• If you have a concern about a child, contact the MASH team on 0151 443 2600.
• More information on adult care in Knowsley is available here. 

Sefton Council

• Call the Adult Social Care line on 0345 140 0845 or email AdultSocialCare@sefton.gov.uk. Call the Children’s Social Care line on 0345 140 0845. 
• For social care emergencies at all other times, call the Emergency Duty Team on 0151 934 3555.
• Find information on Sefton Council adult social care services here. 

St Helens Council

• For adult or child safeguarding concerns or social care, call 01744 676767, 9am-5pm. Outside of office hours, call the Emergency Duty Team on 0345 050 0148.
• Find more information about St Helens Council’s services here.

Halton Council

• For general enquiries, call 0303 333 4300.
• For adult social care enquiries and safeguard concerns, call 0151 907 8306 and for children, please phone 0151 907 8305. Out of hours, call the Emergency Duty Social Work Team on 0845 0500 148 or 0345 0500 148.
• Find more information about cost of living support in Halton here. 

Is your council not listed above?

• Click this link to find contact details and a website for your local council. 

Other support in Merseyside

• Feeding Liverpool has a guide to free community Christmas food support. Click here to see what support is available. They also have community food spaces and food banks listed here.
• LCVS have shared a range of links to information for support with the cost of living crisis over the festive period.
• YMCA Liverpool provide emergency accommodation 24/7 and are open throughout the festive period. More information here.
• Citizens Advice Liverpool will be still be running their advice phone line at reduced hours between Christmas and New Year (excluding bank holidays). Click here for more info.
• Runcorn Foodbank will be open for the issue of food parcels over the Christmas period. More via this link.
• Merseyside Domestic Violence Service can be called or texted on 07802 722703.
• RASA (Rape and Sexual Assault) Merseyside is still taking referrals via email throughout the Christmas break, and messages will be responded to daily. Email referrals@rasamerseyside.org. Their helpline will still be open at limited hours – call 0151 666 1392.  
• Sefton CVS are sharing support in the area over Christmas here.

 National condition support groups

• Check out The Brain Charity’s A-Z list of neurological conditions for details of national support groups and links to their websites for further information.

More support nationally 

• Click here to find warm spaces in Merseyside and across the UK via Warm Welcome.
• The Samaritans are available on 116 123 24 hours a day, 365 days a year (calls are free). You can speak to them about any issue, without judgement. If you need a response immediately, it is best to call them on the phone, but if you prefer you can send them an email.
• The CALM (Campaign Against Living Miserably) national helpline is open 7 days a week, 5pm to midnight on 0800 58 58 58. Callers can talk through any issue, They will listen and offer information and signposting. They also have a webchat service open 5pm-midnight every day. Calls are anonymous, confidential and free.
• The National Dementia Helpline is on 0300 222 1122. The line is closed Christmas Day, Boxing Day and January 3^rd only.  
• The Silver Line is a free confidential helpline providing information, friendship and advice to over 55s, on 0800 470 80 90. It is open 24 hours a day, every day of the year.