Job title: Administrative Assistant to Senior Management

Salary: National living wage - £8.91 p/h

Hours: 25 hours per week, Mon-Fri – flexible between hours of 8:00-18:00

Contract: 6-month post offered as part of the Kickstart scheme for young people aged 16 to 24 years old who are currently claiming Universal Credit and are at risk of long-term unemployment.

Base: The Brain Charity, Norton Street, Liverpool. L3 8LR (hybrid home working considered)

Job summary

The Brain Charity offers support to those with a neurological condition providing services such as Information and Advice about the hundreds of conditions that exist, Employment and Welfare guidance for those looking to get back in to work, training or education or those who need help applying for and securing benefits, Counselling sessions, Carers Advocacy and run a number of specialised projects and events for our clients. Demand for our services is ever growing therefore an exciting opportunity for an Administrative Assistant to support Senior Management has arisen.

If you’re a compassionate, highly motivated and organised individual excited to help make a real difference to our service users lives, we want to hear from you.

Main tasks:

  • To provide general administrative and clerical support including mailing, scanning and copying for management across departments to support every day functions
  • To take enquiries about projects, forward on internal referrals and support officers as necessary
  • To help on reception as and when required, welcoming guests and taking enquiries face-to-face, over the phone and via email. Assisting in meetings when required (i.e., minute taking or meeting facilitation, preparation etc.)
  • Producing documents, letters and spreadsheets as and when required by senior management
  • Maintaining hard copy and electronic filing systems as and when required. Keep and record sensitive data accurately, confidentially and in compliance with GDPR.
  • To ensure that adequate stacks of day to day administrative forms and housekeeping supplies are available to staff and volunteers. Reporting to management when stocks are low.
  • To call clients and ensure they are reminded of appointment times, helping to re-arrange if necessary.
  • Assist and support volunteers in their roles within the centre as and when required.
  • Actively support promotional and fundraising events for The Brain Charity
  • Carry out any other reasonable tasks which may be required by the department from time to time.

Essential skills, experience and qualifications

  • A can-do attitude with excellent customer facing skills
  • Good written English skills
  • Good organisational skills and time keeping
  • Good I.T. and digital skills with ability and eagerness to undertake training
  • Accurate record keeping and report writing skills
  • Strong communication and people skills
  • Personable and empathic - a team player
  • Self-starter and self-motivated - able to take the initiative and work unsupervised as well as part of a team
  • Experience of organising and/or working at events
  • Experience of working with volunteers, desirable
  • You must have two references and have a full DBS check (organised by The Brain Charity)

Employability support

This role is offered as part of the Government's Kickstart scheme, which provides six-month jobs for young people aged 16 to 24 years old who are currently claiming Universal Credit and are at risk of long-term unemployment.

The Brain Charity will offer 1:1 supervision, on the job training, support and advice within a close-knit, friendly and approachable environment. We routinely offer student and volunteer placements as well as internships, therefore we are advocates for continuous training and development opportunities. With a range of in-house skills and specialists available to offer training on job paths, skills and insights to the third sector, participants are able to get a taste for the type of work undertaken within a small charity which is incredibly varied, exciting and at times, challenging.

Kickstart participants will be expected to shadow Officers and the Projects Manager at strategy meetings as well as meetings with service users. This will develop business acumen and sense, industry knowledge and personal skills such as tact, empathy and resilience.

The Kickstart participant will have opportunities for regular development appraisals and all effort will be taken to help develop and upskill areas to participant and employer needs.

To apply for this role, please speak to your Job Centre work coach, quoting the vacancy name and The Brain Charity as employer.